Support Center
Get help with the BCC Online Grades Viewer system
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User Guide
Learn how to navigate the system, view grades, and access academic records with our comprehensive user guide.
Read GuideFAQ
Find quick answers to the most commonly asked questions about the grades viewer system.
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Get personalized help from our support team via email, phone, or live chat during business hours.
Contact UsFrequently Asked Questions
How do I log in to the system?
To log in, use your your registered google account during enrollment.
When are grades typically updated?
Grades are usually updated within 48-72 hours after instructors submit them. Final grades are posted within one week after the end of each semester. Midterm grades are typically available 2-3 days after the midterm evaluation period.
Can I access the system from my mobile device?
Yes, the BCC Online Grades Viewer is fully responsive and works on smartphones and tablets. For the best experience, we recommend using an updated browser such as Chrome, Safari, or Firefox.
How can I print or download my grades?
Sorry, the grades is only available for view and is prohibited to share in any social media plaform failure to comply to BCC Grades Viewer Terms and Condditions may lead to account deactivation.
What browsers are supported?
The system works best with current versions of Chrome, Firefox, Safari, and Microsoft Edge. Internet Explorer is not supported. Please ensure your browser has JavaScript enabled and cookies allowed.
Common Issues & Solutions
The page won't load or appears broken
Try these steps:
1. Clear your browser cache and cookies
2. Disable browser extensions temporarily
3. Try a different browser
4. Check your internet connection
5. Restart your device if the problem persists
1. Clear your browser cache and cookies
2. Disable browser extensions temporarily
3. Try a different browser
4. Check your internet connection
5. Restart your device if the problem persists
I can't see my grades or they appear incorrect
Possible causes:
• Grades haven't been posted yet by your instructor
• You're looking at the wrong semester
• There's a technical delay in grade processing
Solution: Wait 24-48 hours, then contact your instructor or the registrar's office if grades are still missing.
• Grades haven't been posted yet by your instructor
• You're looking at the wrong semester
• There's a technical delay in grade processing
Solution: Wait 24-48 hours, then contact your instructor or the registrar's office if grades are still missing.
The system says my account is locked
Possible causes:
• Too many failed login attempts
• Unusual login activity detected
Solution: If the system detected anusual login attempt, the admin will lock your account for security puposes, contact your admin for instructions.
• Too many failed login attempts
• Unusual login activity detected
Solution: If the system detected anusual login attempt, the admin will lock your account for security puposes, contact your admin for instructions.
Contact Support
Email Support
infosyscoreteam@gmail.com
Response time: Within 24 hours
Best for: General questions, account issues, technical problems
Phone Support
+639105673778
Hours: Monday-Friday, 8AM-6PM EST
Best for: Urgent issues, password resets
In-Person Support
IT Support Team
Ground Floor, BSIS Building
Hours: Monday-Friday, 8AM-5PM
Registrar's Office
Academic Records
For grade disputes, transcript requests
Hours: Monday-Friday, 9AM-4PM
System Status
Web Server
Operational
Database
Operational
Login System
Operational
Last updated: August 26, 2025 - 6:30 PM EST